Customer Testimonials
I am happy to report that we just had a very excellent experience with Bob Oberding and the BMW services team. Over the weekend we were traveling from Madison, WI to Chicago, when we had a flat tire emergency late on Saturday afternoon. We had our BMW 330 towed to BMW of Barrington, and after our weekend in Chicago, Bob and the team managed to provide replacement tires and alignment services right away on Monday morning, so we were able to get back home in Wisconsin by early Monday afternoon. We are very, very pleased with the promptness of this service ... Read More DealerRater - Oct 5, 2026
Awesome experience highly recommend heading over there and working with the team on a new purchase!
Peter is very knowledgeable and helpful with all things BMW. Nice to have him guiding through my journey of purchasing my new BMW. The dealership is also top notch.
Ask for Daniel Moldovan at Barrington BMW! I had the best car-buying experience thanks to him. He was the complete opposite of a pushy salesman—he was patient, informative, and gave me the space I needed to make my decision. He was extremely professional. I am a retired salesperson so I appreciated his style. Daniel made the buying experience easy and enjoyable.
My wife purchased a 2024 Genesis from Barrington BMW on February 16, 2026. Two vehicles were traded in on the Genesis.
Their business model excludes meeting with a Finance Manager. The sales transaction is handled by the salesperson.
Our salesperson was busy trying to complete another sale along with trying to service us at the same time. Errors and omissions in the necessary paperwork occurred as a result of the lack of oversight. To correct these errors, additional time was spent by us requesting items such as service contract agreements.
As the two vehicles to be traded had outstanding balances on their loans, ... Read More DealerRater - Apr 3, 2026
Brian F was Very professional and knowledgeable. I would recommend him to a friend as a sale associate. Emiila, the BMW "genius" was also very helpful in explaining technology
Bob arranged check of car, replaced needed items, and kept me informed all along. Nice job!
Bought a vehicle from a different dealership but chose to do service here as they are much closer. Jorge provided to be a great advisor and helpful through the repairs. I will not hesitate to come back and Hope to keep working with him.
As always the service was fast, professional and reliable. 5 out of 5!
I always have a great experience here. Trey in the service department is seriously the best — he’s always available whenever I have a question, works around my schedule, and is super straightforward and honest. He makes everything quick and easy, getting me in and out without any hassle. BMW is great overall, but Trey is definitely a huge asset to their team!
It’s been a great experience working with the BMW service team. All staff members were very professional, polished & willing to go the extra mile for my family when we stopped by for service. Thank you BMW team! 🙏🏻
I had a fantastic experience with this dealership from start to finish. My salesperson, Moon, went above and beyond to make the process easy for me. With my hectic schedule, he even delivered “ Benny the Beamer” directly to me, which I truly appreciated. He has been consistently professional, responsive, and patient anytime I’ve had questions. You can tell he genuinely cares and takes pride in his work.
When I brought my vehicle in for service, Justin was just as great to work with. He made the process smooth and stress-free.
It’s rare to find a dealership where both ... Read More Google - Mar 28, 2026
nice people, good inventory, and very helpful. I really liked our salesman Daniel.
All aspects of my first contact with the BMW service representative was first class. Trey listened to my concerns and had my vehicle in for its first service and redelivered the vehicle cleaned like new.
Great dealership, no hassle purchase. Kudos to salesman Christian, sales manager Tom and tech genius Emilia.
This dealer provides very professional service on my car purchase
Had a wonderful experience with the service advisor Justin Gundlach. He proactively kept me in the loop when my car was there for the recall. First time at this BMW location and would come back.
Always exceptional customer service and attention to detail by not only service writer (Bob) but the service techs and the staff who clean the car for redelivery once completed.
I had a great experience with the service team at BMW of Barrington. Bob Oberding took care of everything and made the process easy from start to finish. Communication was clear, the work was completed quickly, and everything was handled exactly as expected. I also appreciated the transparency during the visit, no pressure, just straightforward recommendations and great follow-through. Highly recommend working with Bob if you’re servicing your BMW. He’s our guy!
Chris was very and and patient with us and worked hard to help us find a car
Bob and the Service team are always courteous, informative, and efficient with my time, especially. Most importantly suggestive on necessary repairs versus hard sell on services.
Great overall experience. Would highly recommend
Well, I got my new car from them so it must’ve been good! The best part was being able to compare BMW, Porsche, and Mercedes under the same roof while staying in the same customer parking spot. Great cars. Outstanding salespeople and staff in each location. This was my first vehicle from MW of Barrington and it was a very positive experience.
Had a great experience working with Jorge as my advisor
I haven’t even gotten my car back, just dropped it off and these are by far the nicest people I’ve ever dealt with at a dealer. My windows were stuck down due to a faulty module making the car useless. The initial lady who took my call was so kind and was able to get me in same day while every other dealer didn’t care and said wait a week. I pull in and was greeted by two very nice people who took me over to a service manager, Jorge. He was more than willing to provide ... Read More Google - Mar 21, 2026
They had a BMW i was interested. Got text message from Daniel Moldovan I could not get to the dealership because I was out for work. I applied for financing got approved. Next day Greg Fogt contacted me if I’m interested, I said yes I’m, nobody contacted me to move forward. He said that Daniel will contact me so I may leave a deposit to hold the car for me. Next day again nobody contacted me, I texted Daniel asking about updates. “ Sorry the car was sold today” I had bad experience with this dealer.
Dodged a bullet. Was interested in a used car on their lot. The listed price “magically” is of course not the price they will quote you…wanted $1,995 for “ceramic” coating. Yea, right. The FTC is trying to crack down on these kinds of bogus fees. Surprised they didn’t try the nitrogen trick for the tires. Do not pay for these bogus fees/add-ons. However, if you are from out of town and need a pre-purchase inspection, highly recommend Christian Brothers Automotive. They are straight shooters….ask for Steve Steele. He is a true gem.
Terrible experience and would recommend you take your business to a BMW dealership who actually cares to give you a good experience. I worked the deal over the phone with Angel the salesman and he was great. We had everything agreed to and I submitted a credit app and got a check for the down payment. The issue was when I drove 35 minutes to the dealership and the Managers "Sahil (Sean) Chokshi" and "Thomas Bitner" decided to get involved and ruin the deal. They told me the deal in which we had agreed upon over the ... Read More Google - Mar 20, 2026
Awesome service!
Start to finish it was a wonderful experience if taking your car in for service could be described that way! It was seamless and each person I dealt with along the way was extremely personable and so nice... I highly recommend them... still learning all the ins and outs of the car, however! 🙂 C
One of the best experiences purchasing a vehicle. No pressure, very accommodating and Celena was great at every step and very professional and easy to work with. She was able to get everything set up for our purchase on very short notice and my wife and I appreciate it very much. We will definitely be coming back to the dealership again.
Great, fast service and excellent assistance. The staff took the time to go through everything with me and explained all the details clearly. My car was spotless when I left the dealership. Thank you!
I don’t usually write reviews, but I have to write about the best car buying experience ever!!! It started with my initial meeting with Josh Pasturczak. Josh wasn’t pushy or overbearing, but followed up without being a bother. I wasn’t even going to buy a car and I wound up leaving with a 2026 I7. Talk about customer service, Josh found out it was my birthday and delivered the car to my house. To add even more customer service, he brought the best BMW Genius I’ve ever met. Emilia Mangiardi took time and a lot of patience ... Read More Google - Mar 17, 2026
Great friendly and efficient service
Josh was easy to work with! Made things smooth and quick
Awesome experience, from being welcome in the car bay by the female attendant at drop off and pickup to the service advisor Jorge and great job by the service personnel. First time in Barrington and will be back.
Great service. Very helpful and responsive. A dealer I trust to take care of my BMW. I have a 2012 650i Xdrive which is my baby. The pick up and drop off service is invaluable and their service managers are fantastic.
I’m on my second BMW from the dealership. On the new car sale side, every single interaction was easy and they took care of me beyond belief. The service department is a whole another story. Every single time I call I talk with Bob and he rolls out the red carpet for me. He’s made adjustments to my appointments and keeps in constant communication with updated info in regards to the service on my car. I couldn’t possibly ask for anymore.
I recently brought my BMW in at Motorwerks of Barrington for an oil change and was very pleased with the service experience. The staff was professional, courteous, and clearly knowledgeable about BMW vehicles. The service was completed on time, and they took the time to explain everything that was done and check for any other potential maintenance needs.
The facility was clean and well organized, and the overall process was smooth and efficient. It's reassuring to know my vehicle is being maintained by technicians who understand the specifics of BMW service standards. I would definitely return for future maintenance ... Read More Google - Mar 16, 2026
One of the most dishonest dealers I have ever come across. They lie to get you to come in. I purchased a BMW from a reputable dealer and I encourage you to steer clear of this company. They wasted 3 hours of my time today, dont let them waste yours. Aggressive, hostile sales team. They ran my credit 24 hours after I walked away from the deal. I have the proof.
Justin Gundlach did great jobs taking good care of vehicles every time I brought my car to him. Quick responses to my requests and convenient schedules tailored for my specific situations. Justin always acts friendly and professionally.
Owner of a 2019 Bmw X2 M35i. I wanted to wait to post a review after I drove the car 10k miles had some service done. I have to say this has been the best vehicle I have ever owned. Chris the salesman was a pleasure to deal with. The service center is top quality. Trey has taken care of me a couple times now and does a fantastic job. Will definately recommend to family and friends
BMW Barrington service was excellent. They brought me a loaner vehicle while they performed maintenance on my car. They made it simple and allowed me to continue my workday. I also sold them my BMW at a great price and CJ was excellent to work with. Highly recommend BMW Barrington.
Angel was amazing
"I am writing to express my extreme disappointment with the service I recently received at your Barrington location. Although I have brought my vehicle to this dealership for every maintenance milestone over the last three years, my experience with your service advisors has been consistently poor. I have frequently felt targeted and belittled by the male staff, who often treat me as if I am ignorant of my car’s needs. During my most recent visit, Robert Oberding was particularly unprofessional. He was aware my service plan had expired the moment I arrived but failed to inform or remind ... Read More Google - Feb 26, 2026
While the vehicle purchase itself was positive, I was disappointed by the lack of transparency regarding warranty information
I traded in my 2019 BMW X7 for a 2021 BMW X7 that only had 1 set of keys to the vehicle. I was told that a second set of keys would be sent to me before signing all the documents and completing my purchase, which was approximately 6 months ago. Since then every time I call to speak to someone who can help with my situation, I either get hung up on or sent to voicemail. I've currently left multiple voicemails with no response, nor any attempt to reach me back. I never would've expected this treatment purchasing this type of ... Read More Google - Feb 6, 2026
I recently got a BMW i4, and as winter approached, I noticed that the heater was not working properly. there were no signs or error messages, so it took extremely cold weather for me to realize that something was wrong. I scheduled a service with BMW of Barrington since it was the closest dealership. They took my car and were unable to provide a loaner. I was told that they would call me back with an update about my car. I had to reach out myself for an update and was told that the car is not ready, so I ... Read More Google - Feb 5, 2026
Joshua and his boss Tom went way out of their way to make this as easy as possible for my wife by bringing out the car to us to look at and then delivering it with our us ever stepping into the dealership. I’ve never had an experience buying a car that was so easy. thanks again to Joshua and Tom for such a smooth and easy transaction.
Peter was very professional and helpful during my recent car purchase. Made the whole purchase process efficient and painless. Had to order me a new second key for the one that was lost, and FedEx'd it to me as soon as it arrived. Communication was outstanding throughout the process. Would not hesitate to work with him again.
Daniel was great! I went to several dealerships looking for cars and was never greeted by anyone. I took 3 steps in the door and Daniel walked up, greeted me pleasantly and professionally with a hand shake and an introduction. He asked me my name and what brought me in today. I told him I was looking for a car I saw on the website. He brought the car around for me to test drive and I loved it! Daniel has a very professional, no pressure style which I really appreciate. I’m in a similar business and would welcome someone ... Read More DealerRater - Jan 21, 2026
Daniel was fantastic! He made the financing and numbers I needed, work out for me. He also was so patient when we were wrapping up the deal well after close. I can’t recommend Daniel and Motor Werks enough!
The only complaint i had was i called ahead to look at the car i purchased and it was covered in ice and snow. After i got it home and it defrosted i noticed that there were some paint chips on the hood of the car if i would have seen these before buying i my have looked at something else. Now its money out of my pocket to fix them.
Very upscale and professional. I would recommend to anyone purchasing or leasing. Very knowledgeable sales team.
After trying to locate an x4 anywhere on the east coast from Va to Maine, and being less than happy with the customer care I received at a few local dealers, I nearly gave up my search. I was fortunate to stumble across Peter and BMW Barrington online. He was accessible for a multitude of questions and made the process unbelievably smooth. From taking videos for me in a snow storm to recommending THE BEST (price and service) transport company to deliver my new car to my home in NY, he was top notch start to finish. Respectful, knowledgeable and ... Read More DealerRater - Jan 16, 2026
If you like being placed on hold for 10+ minutes just to schedule a service, this is the dealership for you.
Here’s a polished but firm 1-star Google review you can copy and paste:
⸻
⭐☆☆☆☆
I had an absolutely terrible experience with the BMW Service Department in Barrington. Despite having an extended warranty, I was still charged and then spent over two months trying to get a refund of more than $1,000. I had to follow up almost daily, only to be given a different story every time.
I was told the check was ready, then that a driver was bringing it (but “forgot”), then that my credit card was being refunded, and later that the issue was being escalated to a ... Read More Google - Jan 10, 2026
BEYOND UNPROFESSIONAL, SALES PEOPLE ARE "KIDS IN A CANDY STORE" POORLY TRAINED AND PARTIALLY SUPERVISED SO MANY WEIRD THINGS SAID DURING TWO "EXPERIENCES" DURING THE PAST MONTH--AVOID THIS ONE AND DONE "EXPERIENCE."
I recently visited BMW of Barrington with the intention of purchasing a new BMW 330i M Sport. I was assigned to work with Branden, and unfortunately my experience from the very beginning was disappointing especially once the sales manager, Tom, became involved.
After test-driving and selecting a vehicle we genuinely loved, we were excited about the possibility of bringing home our first BMW. We began discussing pricing based on their Black Friday and year-end offers. However, the tone of the negotiation quickly became uncomfortable. During the conversation, the manager, Tom, made comments suggesting we consider a Honda or Acura instead. ... Read More Google - Dec 10, 2025
BMW did not have a x3 in the show room for viewing even though it has a new body style. It’s winter weather and to cold to view and drive outside.
Moon was great. His manager sucks. Won’t be going back.
My experience at BMW of Barrington was unfortunately very disappointing. I worked with Branden and briefly interacted with his manager, and both displayed the same unprofessional behavior other reviewers have mentioned. Any attempt to discuss pricing was met with dismissive expressions and an overall lack of courtesy during the conversation.
At one point, Branden even remarked, “there’s a Toyota around the corner.” Ironically, I later found another BMW dealership nearby — one that offered a far more professional and customer-focused experience.
For clarity, I have since purchased a brand-new BMW X3 with the exact specifications I wanted from a different ... Read More Google - Nov 29, 2025
Be cautious buying a Certified Pre-Owned BMW from this dealership. My “Certified” 2024 BMW X3 M40i had a previously repaired windshield crack and other issues that should not have passed BMW’s CPO inspection. None of this was disclosed, and the dealership ignored all follow-up requests, including multiple requests for the CPO inspection report. Ultimately, I replaced the windshield myself due to the lack of response.
Most dealerships treat potential buyers well, but what truly sets a dealership apart is how they treat a customer after the purchase. Customer service seems to be non existent after you sign the paperwork. ... Read More Google - Nov 21, 2025
Came to terms on purchasing a vehicle over the phone on Saturday. Completed the credit application today. When I was emailed the terms the trade amount changed and interest rate was unacceptable. Jorge at the dealership stated "if you don't like the trade amount sell it on your own". Than stated the rate is the lowest the banks offer and "if you don't like the rate go to your own bank". Horrible way to treat a customer. I'm shocked that this dealership has a 4.8 rating.
Great communication and very straightforward process. Angel was super helpful, transparent, and made the entire experience smooth and stress-free.
Peter Jakob was the most professional, most knowledgeable, so courtesy - so polite, very confident sales person I have ever worked with - and most importantly the friendliest - 10 star review ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I realize it’s a luxury car, but it shouldn’t cost over $400 just to determine I need a new $700 battery.
I worked with Daniel and he did a great job of ensuring I had all the information I needed before deciding to make a long trip to purchase a vehicle from MotorWerks vs another dealer closer by. The car and price were both excellent and I was even able to charge my EV while signing the paperwork which was a nice benefit and saved me from an extra stop. I appreciated how well the vehicle history was communicated beforehand and they did a good job getting me a temporary registration even though I came from out of state. I think ... Read More DealerRater - Nov 5, 2025
Peter was an incredible help. He went out of his way to find me the car I wanted, and even got me a better model. He was very responsive, personable, and very knowledgeable about BMW’s. He even came in to close the deal hours before he was scheduled, just to accommodate my schedule. I’d buy from Peter again anytime.
It was great working with Peter. He made my experience wonderful. I’ll definitely come back and purchase from him again.
This was one of my worst car buying experiences. I've never had a dealer try and force me into purchasing a $2k ceramic package I didn't want. Luckily, I ran it by my military legal office and was told that they could not make me purchase the package if I didn't want it. It wasn't advertised either. They literally tried to add it on as an accessory when providing my quote. Ultimately, I spoke with a manager to relay what JAG told me and they removed it so I could complete my purchase. Overall, the car ... Read More Google - Oct 13, 2025
Forced to pay for upgrade. It stated one price but when they gave me the final number it was almost $2,000 more. I was told this paint protection could not be removed. This should have been Included in their “One Price” Had to take in for service 18 after purchase. Wrong license plate frame installed on front bumper, it covered front camera. Had to take to BMW Westmont to correct and also address rattling noise. BMW Westmont will be getting my business in the future.
I found BMW of Barrington to be a very pleasant place to purchase a vehicle. The easiest process of purchasing a vehicle in a long time. My only concerns were the protection plan that is added to every vehicle but is not mentioned until you start talking numbers. It is an extra $1995 cost that is quietly built into their pricing. The other issue I had was with requiring BMW financing in order to get a discount on the price. Minor "surprises" in an otherwise very positive experience.
As far as my experience working with Jorge, I could not ... Read More DealerRater - Sep 28, 2025
Justin was so helpful and honest with my cars needs. I had an update throughout the whole process of my vehicle being serviced, great experience!
Peter does a great job of doing all the background "stuff" you don't want to deal with at dealership. Great guy and will continue to push friends and family his way.
Peter is an excellent sales associate. He has very in-depth product knowledge and provides his customers with appropriate options to meet their needs. We highly recommend him!
Peter was great to work with—friendly, knowledgeable, and professional. He made the car-buying experience smooth, stress-free, and truly enjoyable from start to finish.
Transaction was fast and smooth.the Dealership had a lot of options and the pricing was just as advertised.
I recently had the windshield of my M440i cracked by a flying stone on the freeway. Took it to MotorWerks BMW of Barrington where I received first class service from Mick Harris, Service Advisor, who got a new part ordered straightaway. They did an excellent job of replacing the windshield in double-quick time. The car looks like new again. Thanks a lot Mick! Much appreciated.
Michael Harris is very professional and clearly communicated the services to be provided on our X6
absolutely terrible experience at bmw of barrington. i was paired with a salesperson named branden who was nothing short of rude and condescending. anytime i tried to negotiate the price (which was already inflated), he would literally laugh in my face. super unprofessional.
when i mentioned i’d be using a credit union for financing, i was told by “his manager” that they didn’t want my business unless i financed through bmw financial. excuse me? since when does a dealership tell a serious buyer they can’t use their own financing? what kind of backwards business model is that?
... Read More Google - Jul 23, 2025
BEWARE customers ..the service will rip you off , and will be YOUR fault every time . Just to confirmand and to make sure this car has NEVER went to race track or been race , this is dally driven car on 2024 M2 with manual transmission on 7k miles we did experience some issues when shifting ..we went to BMW service ..here is the service opinion " noting is wrong " that is normal ..in 10k mills became worst we comeback to service , well this time ..sorryyyy you need new clutch, because look tires are worn out , NO WARRANTY ... we did have plenty ... Read More Google - Jul 22, 2025
If I could give them a no star review I would. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Clean car, single owner and maintained by them. Looked like the perfect fit. It came with a 6 mo, 6000 mile warranty. The car was driven 1006 miles before we noticed after a drive the car would smoke. Appeared to be a valve cover gasket with a drip the would hit the exhaust manifold and burn off. Oil level reads fine, no warning ... Read More DealerRater - Jul 18, 2025
As part of the MotorWerks dealer buyers should be aware that despite One&Only pricing being proudly displayed all over MotorWerks/BMW of Barrington website, the price listed online for a vehicle doesn't actually include the nearly $2000 mandatory ceramic coating that is listed under Accessories in the quote. This applies to all vehicles. It is a non-negotiable add on. Be aware when shopping at BMW of Barrington/MotorWerks.
Gave me a quote on a brand new car over email and text which I accepted but they flipped once I got to their dealership. They jacked up the price of the car by $3300 and started to behave like a cheap used car dealership. Incidents like this give BMW a bad reputation. Please avoid at all cost. A dealership like this won't be helpful if something goes wrong with the car (read yelp reviews). They don't respect your time.